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Shipping & Returns

Workshop Cancellation Policy
There is always a waiting list for each class, so filling a seat opened by a cancelation is not a problem. However, arranging last minute flights and accommodations can cause hardship for waiting students. We ask for as much notice as possible should a student wish to cancel a class so that students on the waiting list will have ample time to make travel arrangements.

 If a cancellation notice is received:

  • More than 60 days prior to the start of the students purchased class, he/she may receive a full refund (less a 7% processing fee: Typically between $50 and $200 per class), or he/she may transfer the full purchased amount to another class.
  •  30 to 60 days prior to the start of the students purchased class, he/she may receive a refund of 50% of the purchased amount, or he/she may transfer the full purchased amount to another class.
  • 15 to 30 days prior to the start of the students purchased class, he/she will not receive a refund but may transfer 50% of the purchased amount to another class.
  • Less than 15 days prior to the start of the students purchased class, he/she will not receive a refund or a transfer.

*Fees paid towards classes that are rescheduled may be used as full payment for another class of equal or lesser money. No cash refunds will be issued resulting from a transfer. If after transferring payments a balance is owed on the new class, full payment must at the time of enrollment. Subsequent cancelation or refund of any transferred class will result in the standard cancelation policies above with regards to the cancelation date of the original class and the reassignment date of the new class. In addition a cancelation fee of $200 will be charged regardless of status of reassignment.

We cannot offer a refund on missed discounts:
If you have a valid coupon code be sure to enter it on the payment page and press the redeem button you will see a notice at the top of the page indicating the status of the code you entered. If it is applicable to your purchase you will see the updates to the pricing in real time before you continue to the next page.

Discounts on workshops can be refunded as store credit:
If you missed entering your coupon code for a workshop you purchased, the discount amount may issued as a store credit towards products or future classes provided the following conditions are met:

  • Customer service is contacted within 24 hours of the purchase
  • The coupon code was available and valid at the time of purchase
  • The order was eligible for redemption of coupon at the time of purchase.

If you experience any problems entering a coupon code you were give by AirbrushWorkshops.com, please call customer service at (803)635-8060.

Product Return Policy
We offer a return or exchange within 30 days of purchase or delivery. Items must be in original packaging, unopened and in re-sellable condition. You must contact us for a  return merchandise authorization  number (RMA#) prior to returning any item(s). If we receive a return without an authorization number a refund will not be insured; However, providing that it meets the criteria stated above we will offer store credit. Shipping charges are non-refundable. We do NOT pay for return shipping unless there has been a mistake in packaging on our end. We are also not responsible if the authorized return arrives damaged to us so please take care when returning via the US Postal Service. There is a 15% re-stocking fee applied to all returns. The re-stocking fee will be waived in the case of an exchange of equal or greater value or store credit. Books, magazines, DVD's and other educational materials are not eligible for exchange or refund.

Shipping
Most packages delivered  in the US are shipped via UPS Ground and typically take 2-7 days from date of order, for delivery. In case of damage, you must retain all original packaging and contact us within 48 hours of delivery to qualify for a claim. Keep all boxes, etc in case UPS needs to come out and examine the package. If original package is thrown out, UPS will not authorize a claim for replacement or refund.

Military shipments (APO and FPO addresses) are sent via USPS priority mail. international fees do not apply.

International /overseas orders ship via USPS international priority and have been known to take as long as 6 weeks for delivery: although, it should only take 7-10 business days. We are unsure of what in the postal system is delaying the packages. Add $45 shipping to overseas orders outside of the USA..

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